- Shipping & Returns
Shipping & Returns
You can trust that your order will be quickly processed and safely delivered. We can ship products anywhere in the United States using the shipping method of your choice. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment’s destination. Our shipping charges are determined by the total dollar amount of your order, excluding applicable sales tax. Some products cannot be shipped to international destinations so please submit a message to us from the Contact Us page if you would like to discuss international ordering options.
Drop Ship Items
As long as an item is not used or damaged after you receive it, you may return it within 30 business days for a refund or exchange at the full purchase price of the item. Please contact us prior to the return by phone 866-585-6301 or email: firstname.lastname@example.org
Once the item is received we will issue you credit for the purchase price of the item less shipping charges. Chefmall is not responsible for return shipping charges.
If the item is defective we will refund the full purchase price of the item, the shipping charges to you and arrange for a return pick up at no charge to you.
Final credit will be issued upon inspection of the returned item.
126 White Oak Circle
Petaluma, CA 94952
Our normal hours of operation are:
8:00 AM to 5:00 PM, Pacific Time
Monday through Friday.
With the exception of Holidays
Saturday & Sunday calls are often
answered or messages are returned.