Shipping & Returns


 You can trust that your order will be quickly processed and safely delivered. We can ship products anywhere in the United States using the shipping method of your choice. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment’s destination. Our shipping charges are determined by the total dollar amount of your order, excluding applicable sales tax. Some products cannot be shipped to international destinations so please submit a message to us from the Contact Us page if you would like to discuss international ordering options.

Drop Ship Items 

Many items at are shipped directly from the manufacturer. These "drop-ship" items have special requirements:

  • Additional time is needed for order processing, 2nd Day Air shipping is not always possible. We may advise you of slight delays.
  • Heavy items, such as furniture, may take up to 3 weeks for delivery.
  • Drop-ship items can be delivered only to addresses in the 48 contiguous United States.
  • Drop-ship items cannot be gift wrapped at this time.
  • makes every effort to provide excellent shipping service from our vendors. cannot guarantee delivery of drop-ship merchandise in a timely fashion.


Return Policy


As long as an item is not used or damaged after you receive it, you may return it within 30 business days for a refund or exchange at the full purchase price of the item. Please contact us prior to the return by phone 866-585-6301 or email:

Once the item is received we will issue you credit for the purchase price of the item less shipping charges. Chefmall is not responsible for return shipping charges. 
If the item is defective we will refund the full purchase price of the item, the shipping charges to you and arrange for a return pick up at no charge to you. 
Final credit will be issued upon inspection of the returned item.




Ship To:
 Chefmall Store
  126 White Oak Circle
  Petaluma, CA  94952


Customer Service

Our normal hours of operation are: 
8:00 AM to 5:00 PM, Pacific Time 
Monday through Friday. 
With the exception of Holidays 
Saturday & Sunday calls are often 
answered or messages are returned.